Non-EU customers: As an EU-based shop, import duties and taxes may apply upon delivery and are not included in our prices.

General information

Seller: Warchal spol. s r.o., Dolná Mičiná 157, 974 01 Banská Bystrica, Slovakia, registered in the Commercial Register of the District Court Banská Bystrica., File No.: 42245/S, ID No.: 35861525, Tax ID No.: 2021732636, VAT ID No: SK2021732636.

The buyer is a customer who purchases goods at a distance through this online store.

All customers must  be registered on our website to be able to buy our products. 

If you run a shop, please contact one of our wholesale partners or reach out to us at shop@warchal.com. 

These Terms and Conditions shall take effect towards the buyer by conclusion of purchase.

Trial purchase

We offer a special half price promotion to enable you to choose the strings that suit you best at an affordable price. Only one item of a particular product per customer can be purchased using our special half price promotion. 

You can use our half-price promotion more than once to try different strings from our range. Our half-price promotion can be combined with normal price purchases at any time. For example: buy a Karneol violin set for the half-price this time and when you return to purchase your next Karneol string set at the full price you can order an Amethyst and (or) Brilliant set at the half price. Only sets (not individual strings) are available for the half price. Trial purchase does not apply to Combos since they are already discounted. 

Shipping information

We ship orders within 1-2 business days from the date the order was made. However, please take into account that shipping times may be affected by circumstances beyond our control such as different national holidays. You can choose one of two delivery options, basic air mail and door to door courier service.

If the shipping company confirms that the shipment was lost, we will send you a new parcel at our expense immediately. Please do not accept parcels that have been opened or damaged during transport. In such cases, kindly return the parcel to us, and we will promptly send you a replacement. 


1. Basic Air Mail Delivery (available only within Slovakia)

This shipping method is no longer available for destinations outside Slovakia.

As of January 2026, due to regulations introduced by the Universal Postal Union (UPU), it is no longer possible to send goods internationally as registered letters. All international shipments must now be sent as parcels, which significantly increases shipping costs and may, in some cases, exceed standard courier rates.

We are currently working on alternative international shipping solutions that would be more cost-effective for our customers and will update our delivery options as soon as these become available.

This service is not as fast and reliable as the courier delivery. Some of the parcels return back to us. It is usually caused by wrong or incomplete address provided by customer, or if the customer is not staying at the address at the time of delivery. Sometimes the delivery fails, since the customer moves out and forgets to update his address in account.

When choosing this kind of delivery, please do not send us instructions such as “Leave at the front door”. The delivery is conditioned by customer´s signature therefore we cannot influence the delivery process which is applied in your country.

You will get a tracking number and a tracking link together with your order confirmation. The tracking sometimes does not work properly, since the foreign post offices often do not send the relevant data to Slovak Post tracking software. This is why the tracking usually stops at the date when the parcel leaves Slovakia. If you do not get your order within 2 weeks’ time, we recommend you to contact your local post office and refer the tracking number, in order to prevent sending the parcel back to us. The parcel is usually waiting at your local post office, after the postman is unable to reach you at your delivery address.

Delivery times of the Air Mail service are not guaranteed. Slovak post states only expected delivery times. 

We resend the orders only in these two cases:

2. Door To Door Courier Delivery

This service is provided by DHL within the EU and by DHL/UPS outside the EU.

The door to door service is traceable, fast and very reliable. The messenger will contact you to deliver the order even repeatedly. Therefore it is very important that you not only indicate the correct address, but also the correct phone number in your account on warchalshop. If the messenger does not reach you at the given address and cannot reach you even by phone the order is sent back to us. In such cases, we will contact you to discuss redelivery or other available options. Reasonable additional delivery costs arising from circumstances attributable to the customer may be charged.

Door to door transport companies specify the expected delivery time 4-5 working days for EU and 5-7 working days outside the EU. These times are not guaranteed, and can be even quicker. In any case, door to door service works better and faster than the air mail delivery.

3. Additional Shipping Restrictions

Due to recent customs regulations and import-related complications experienced by a significant number of private customers, we are currently unable to offer door-to-door delivery for webshop (B2C) orders to the following countries:

United States, Canada, Argentina, Chile, Russia and Turkey.

Please note that this restriction applies to webshop retail customers only.
Registered business partners (B2B customers) purchasing through approved accounts on our platform may be served under separate commercial arrangements.

We appreciate your understanding.

 Privacy policy and Payment security

Warchal spol. s r.o. processes personal data in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and applicable Slovak data protection laws.

Personal data may be processed for purposes including customer account management, order fulfilment, payment processing, delivery, customer support and compliance with legal obligations, on the applicable legal bases.

Online payments are processed through the payment methods and service providers indicated during checkout. Payment information is handled in accordance with the applicable security requirements of the relevant payment service providers.

 Guarantees and Return policy

If you are an EU customer, you have the right to return any item for a full refund of the purchase price within 14 days from the day you receive your goods (Directive 2011/83/EU). You do not have to provide a reason for the return providing the products have not been used and are unopened in their original packaging. They must also be sent back in the same condition in which you received from us. Original shipping costs corresponding to the least expensive standard delivery option are refundable in accordance with EU consumer law. Costs of returning the goods are borne by the customer.

If you are sending the goods from a country outside of the EU, please mark the package with: “returned item, value of 2 USD”. This will avoid problems with customs clearance. In many countries there is a special customs information label available in post offices which should be affixed to the package. Please keep in mind that if you do not state the value of at least 1 USD, the package it will be declined by Slovak Customs and the parcel will return to your address. 

Legal Guarantee and String Wear

For purchases made by consumers, Warchal spol. s r.o. is liable for any lack of conformity that exists at the time of delivery and becomes apparent within two years of delivery, in accordance with applicable consumer protection laws. For further information about your statutory rights, please see the Official EU Harmonised Notice on the Legal Guarantee of Conformity.

WARCHAL strings are consumable products subject to natural wear and tear. Their lifespan depends on several factors, including the intensity and frequency of playing, playing technique, instrument setup, handling and maintenance. Normal wear and tear resulting from use does not, in itself, constitute a lack of conformity. The statutory two-year liability period does not constitute a guarantee that strings will remain playable or retain their original tonal characteristics for two years.

Consumers should report a suspected defect within two months of discovering it, and no later than the expiry of the applicable statutory liability period, in accordance with Slovak law.

If you believe that a string is defective, please contact us at shop@warchal.com, providing your order details and a description of the issue. Photographs may be helpful in assessing the reported problem. We may request that the string be returned for inspection where reasonably necessary.

Where a lack of conformity is established, consumers are entitled to the remedies provided by applicable law, including repair or replacement, a proportionate price reduction or termination of the contract, subject to the applicable legal conditions. The costs of remedying a lack of conformity will be borne by us as required by law.

Nothing in these Terms and Conditions excludes or limits the consumer’s statutory rights.

 Complaints

The customer has the right to contact the seller in order to request rectification (via email to shop@warchal.com) if not satisfied with the way the seller respondes to the complaint or if the customer is convinced that the seller violated his or her rights. In the unlikely event that our Customer care team are unable to resolve your complaint and you are still not satisfied following the conclusion of our complaints handling procedure, or in case you have not received any response within 30-day period of time, then you may also seek assistance through an authorised alternative dispute resolution (ADR) entity, subject to the conditions laid down by applicable law. Information about consumer dispute resolution bodies in the European Union is available at https://consumer-redress.ec.europa.eu/dispute-resolution-bodies.

ADR can be used only by a consumer – a natural person who, in concluding and performing the contract does not act within the scope of his business, employment or occupation. Alternative dispute resolution relates only to disputes between consumers and sellers, arising from a consumer contract or relating to the consumer contract. Alternative dispute resolution relates only to distance contracts. Alternative dispute resolution does not apply to disputes where the value of the dispute does not exceed the amount of EUR 20. ADR entity may require the consumer to pay a fee for initiating an ADR in the maximum amount of 5 EUR including VAT.

 Limitation of liability

Musical instrument strings are subject to tension, wear and other factors that may cause them to break during normal use. Warchal spol. s r.o. is not responsible for damage or loss resulting solely from normal wear and tear, improper installation, misuse or circumstances for which it is not legally responsible.
The consumer’s statutory rights remain unaffected.

 Applicable law and place of jurisdiction 

This contract and the entire legal relations arising therefrom between Warchal s.r.o. and the contracted partner (“customer”) are subject to the laws of Slovak Republic to the exclusion of the UN convention of contracts for the international sale of goods (CISG).

Place of fulfilment and exclusive place of jurisdiction for any disputes from these contracts is Bratislava (Slovakia), as it is not otherwise agreed upon in the confirmation of order.

 Prices and VAT

EU customers will be charged VAT, but do not pay any additional duty or customs costs. 

Customers outside the EU do not pay the VAT. However, they may be liable for customs import duties and taxes.

Please do not be confused by the VAT which can be shown on your invoice, even if you are from a country outside the EU. Due to a strict EU tax legislation, we can export without VAT only provided that we can prove export by CC (customs clearance document). In some cases, the grant of this document can cost us even € 42. It may therefore be very unprofitable for us to request it. In this case, we prefer to pay the VAT for you instead. Anyway, customers outside the EU are charged prices without VAT in any case, what you can always verify Warchal shop, on the webpage of each individual product. 

 Customs fees (applicable for customers in countries outside the EU)

You are responsible for paying import duties (possibly VAT or other taxes if applicable in your country). In some countries (for example the USA) there is no duty on strings though tax may apply. Duty charges vary from country to country. Consult with your local customs office for more details.

In case you refuse to accept your order due to unpaid duty or taxes, we will refund you for the goods, but we will deduct all incurred costs related to the return of the shipment. These include the cost of return shipping (re-importation) and any customs clearance fees we are charged to re-import the parcel into the European Union. Please note that for non-EU returns, our cost of re-importation and re-clearance may be substantial. These amounts will be deducted from your refund automatically.